Customer support inbox · Nigeria and UK
One business number. Your whole team answering.
TunedSupport is a shared customer support inbox that lets several staff reply from one business WhatsApp number, alongside Instagram, Messenger, TikTok, SMS, voice and email, from a single dashboard.
Where each channel stands today: SMS and voice calls are available now. WhatsApp Business is built and waiting for Meta's app review. Instagram, Messenger, TikTok and email are coming soon. See channel details.
Built and operated by TUNED DIGITAL SOLUTIONS LIMITED, Abuja, the company behind TunedBooks.
Why one phone for your business WhatsApp is not enough
When your business WhatsApp lives on one phone that one person carries, enquiries get missed when that person is busy or off duty, and nobody else can see what was promised to which customer.
Many Nigerian businesses run customer service this way: a single phone passed between staff, or one manager answering everyone after hours. Orders slip, customers repeat themselves, and when a staff member leaves, the history leaves with the phone.
TunedSupport moves those conversations into a shared inbox in the browser. The business number stays the same. Every agent sees the same conversations, each customer is assigned to one person, and the history stays with the business.
What TunedSupport does
TunedSupport gives a support team one inbox for every customer channel, lets several agents work from one business number, and shows who is handling each conversation.
One shared inbox
Conversations from all seven channels land in one list, newest first, for the whole team.
Many agents, one WhatsApp number
Every agent you add replies from your business number. Customers never see a staff member's personal phone.
Assign conversations
Give each conversation to a specific agent so no customer is ignored or answered twice.
Agent online and offline status
See which agents are online and which are offline before you hand over a conversation.
Resolve and track
Mark conversations open or resolved, and pick up the full history when a customer writes back.
Voice calls with call logs
Make and take calls from the dashboard. Every call is logged next to the customer's messages.
Analytics dashboard
See how many conversations came in, how many were resolved and how your team is keeping up.
Admin and agent roles
Admins manage channels, staff and settings. Agents handle conversations only.
Which channels TunedSupport supports
TunedSupport is designed for seven channels: WhatsApp Business, SMS, voice calls, Instagram Direct Messages, Facebook Messenger, TikTok and email. SMS and voice calls are available now, WhatsApp is waiting for Meta's app review, and the other four are coming soon.
| Channel | Status | What it does |
|---|---|---|
| SMS | Available now | Text message conversations in the same inbox as every other channel. |
| Voice calls | Available now | Inbound and outbound calls from the dashboard, with a log of every call. |
| WhatsApp Business | Awaiting Meta approval | Several agents reply from one business WhatsApp number. Opens to businesses once Meta approves our app. |
| Instagram Direct Messages | Coming soon | Instagram DMs in the shared inbox. Not available yet. |
| Facebook Messenger | Coming soon | Messages to your Facebook Page in the shared inbox. Not available yet. |
| TikTok | Coming soon | Messages to your business TikTok account in the shared inbox. Not available yet. |
| Coming soon | Customer emails in the shared inbox. Not available yet. |
How TunedSupport works
You create a business workspace, connect your own channels, add your staff as agents, and customer messages start arriving in one inbox where any agent can reply.
Create your workspace
Set up your business account. The person who sets it up is the first admin.
Connect your channels
Connect your own accounts. For WhatsApp, Instagram and Messenger you approve access through Meta's secure login, and we never see your Facebook password.
Add your agents
Invite your staff. Each one gets their own login and works from any browser, on a computer or a phone.
Reply as a team
Assign conversations, reply from the business number, and mark each one resolved when it is done.
Who TunedSupport is for
TunedSupport is for Nigerian small and medium businesses that get customer enquiries on WhatsApp and other channels and have more than one person answering them.
Retail shops
Answer price, stock and opening-hour questions without one shop phone being the bottleneck.
E-commerce sellers
Handle order questions and delivery updates as a team, and see what was promised to each buyer.
Automotive businesses
Dealers, parts sellers and workshops can share enquiries and follow-up calls across sales and service staff.
Restaurants
Take orders and handle complaints quickly without passing one phone around the kitchen.
Professional services
Firms, clinics and agencies can share client enquiries and keep a record of every reply and call.
How TunedSupport handles your data
TunedSupport uses your customer conversations only to show them to your own team and send your agents' replies. We never sell this data or use it for advertising.
- Messages are encrypted in transit and at rest.
- Each business sees only its own conversations.
- Admin and agent roles limit who can change channels, staff and settings.
- You connect your own accounts and can disconnect at any time. We stop receiving your messages immediately.
- We comply with the Nigeria Data Protection Act (NDPA) 2023 and UK GDPR.
- We never sell customer data.
- We never use it for advertising or profiling.
- We never message your customers except when your agents reply.
How to delete your data
Conversation data is deleted within 30 days of disconnection or a deletion request. Our data deletion page explains how to ask, and the full detail is in our Privacy Policy.
How much TunedSupport costs
Contact us for pricing. Tell us how many agents you have and which channels you need, and we will reply with a quote.
Email info@tunedbooks.online or call +234 915 568 1253.
Frequently asked questions
Short answers to the questions businesses ask most about TunedSupport.
What is TunedSupport?
TunedSupport is a shared customer support inbox for small and medium businesses. It lets several staff reply from one business WhatsApp number, alongside SMS, voice calls, Instagram, Messenger, TikTok and email, from a single dashboard. It is built by Tuned Digital Solutions Limited in Abuja, Nigeria.
Can multiple staff reply from one WhatsApp Business number?
Yes. That is what TunedSupport is built for. Once your WhatsApp Business number is connected, every agent you add can read and reply to customers from that one number, and customers see replies from your business, not from a staff member's personal phone. WhatsApp connection opens to businesses once Meta approves our app, which is currently in review.
Which channels does TunedSupport support?
SMS and voice calls are available now. WhatsApp Business is built and waiting for Meta's app review before businesses can connect. Instagram Direct Messages, Facebook Messenger, TikTok messages and email are coming soon and are not available yet.
Do I need a separate phone for each agent?
No. TunedSupport runs in a web browser, so each agent signs in with their own login on any computer or phone. Nobody needs a second phone or a SIM card, and the business number stays in one place.
How do I connect my WhatsApp Business account?
You connect it yourself through Meta's secure login. You sign in to your own Facebook account, choose your WhatsApp Business number and approve access. TunedSupport never sees your Facebook password. This option opens once Meta approves our app.
Can I see which agent replied to a customer?
Yes. Each conversation can be assigned to a named agent, so you can see who is responsible for every customer, and the full conversation history stays in the shared inbox for admins to review.
Is my customer data safe?
Yes. Messages are encrypted in transit and at rest, each business can only see its own conversations, and admin and agent roles limit who can change settings. We never sell customer data or use it for advertising. We comply with the Nigeria Data Protection Act 2023 and UK GDPR.
How much does TunedSupport cost?
Contact us for pricing. Email info@tunedbooks.online or call +234 915 568 1253 and tell us how many agents and which channels you need.
Can I disconnect my accounts and delete my data?
Yes, at any time. Disconnecting stops TunedSupport receiving your messages immediately. Conversation data is deleted within 30 days of disconnection or a deletion request. Our data deletion page at tunedbooks.online/data-deletion explains how to ask.
Who builds TunedSupport?
TunedSupport is built and operated by TUNED DIGITAL SOLUTIONS LIMITED, a company registered in Nigeria with RC number 9022196, at Plot 1034, Cadastral Zone B07 Katampe, Abuja, FCT. The same company makes the TunedBooks bookkeeping app.
The company behind TunedSupport
TunedSupport is built and operated by TUNED DIGITAL SOLUTIONS LIMITED, a registered Nigerian company in Abuja that also makes the TunedBooks bookkeeping app.
- Legal name
- TUNED DIGITAL SOLUTIONS LIMITED
- Registration
- RC 9022196, Corporate Affairs Commission, Nigeria
- Registered address
- Plot 1034, Cadastral Zone B07 Katampe, Abuja, FCT, Nigeria
- UK entity
- Tuned Digital Solutions UK Limited, Company 17198211, Manchester
Get your team answering from one inbox
We are onboarding Nigerian businesses in small groups. Tell us about your team and the channels you use, and we will be in touch.