Help Centre & FAQ

TunedBooks is a cross-platform business management app for recording transactions, tracking profit, managing inventory, generating tax-compliant invoices, and syncing sales from online marketplaces all in one place. It is available on iOS, Android, and the web at tunedbooks.online.

TunedBooks stores all your data locally on your device. You can record unlimited transactions, view reports, and manage your business completely offline. When you have an internet connection, data automatically syncs to the cloud for backup and team collaboration.

• iOS Download from the Apple App Store • Android Download from Google Play • Web Access at tunedbooks.online Your data syncs across all platforms. Download here.

My Balance shows only YOUR transactions (deposits, withdrawals, transfers you personally recorded). Team Balance shows the COMBINED total from all team members, pulled from the cloud. As a business owner, you see both. Regular team members only see their own balance for privacy.

When creating a transaction, select your PSP provider (MoniePoint, OPay, Kuda, PalmPay, etc.). TunedBooks automatically deducts the commission and shows your NET PROFIT. Example: ₦10,000 withdrawal − ₦35 MoniePoint commission = ₦9,965 actual profit.

Tap the green "+" button on the home screen. Select the transaction type (Deposit, Withdrawal, Transfer, Bills, Airtime, Sale, or Other). Enter the amount, select your PSP provider, add customer details if needed, and tap Save. The transaction appears immediately in your balance and dashboard.

TunedBooks adapts to your business type during setup: • POS Operators commission tracking, PSP integration • Retail Shops product inventory, barcode scanning, sales • Restaurants & Food menu management, Chowdeck integration • Wholesale bulk orders, partial payments, customer accounts • Service Businesses service listings, invoicing • Professional Services contracts, partial payments Each type shows relevant features and hides what you don't need.

1. Deposit Money IN (customer deposits cash or cash from bank) 2. Cash Out / POS Transfer Money OUT (POS withdrawal) 3. ATM Transfer funds for a customer using their ATM card 4. Bills Utility payments (DSTV, electricity, cable) 5. Airtime Mobile recharge 6. Sale Retail / product sales with inventory tracking 7. Other Custom transactions Each type has colour-coded badges and separate tracking.

OWNERS: Can edit/delete ANY transaction (yours + team members') MANAGERS: Can edit/delete own + team members' transactions SALES STAFF / CASHIERS: Can only edit/delete their OWN transactions within 24 hours Deleted transactions are soft-deleted (hidden but recoverable for audit compliance).

Yes. When a customer does not pay completely for goods or services, record the amount paid. TunedBooks calculates the percentage paid vs the total price and tracks the outstanding balance. This applies to Retail, Wholesale, and Service businesses.

Yes, on paid plans. Free plan users can only record transactions with today's date. Paid plan users can select any past date, which is useful for catching up on missed transactions or reconciling historical records.

Go to the Expenses tab and tap "+". Enter the amount, category, description, date, and optionally attach a receipt photo. You can also specify a Sales Channel (e.g. "Chowdeck", "Shopify", "In-Store") to track costs per channel. Expenses are included in your profit/loss reports.

TunedBooks currently supports: • Shopify Full integration, live on the Shopify App Store • eBay Full integration with production API credentials • Chowdeck Webhook-based order sync for food, pharmacy, and grocery businesses • Vinted Import sales from your Vinted export file Coming soon: Jumia (100,000+ sellers across 9 African countries). You can also import sales from ANY platform using CSV/Excel import including Depop, Facebook Marketplace, Etsy, Amazon, and more.

Go to Settings → Integrations → Shopify → tap "Connect Shopify". You'll be redirected to Shopify to authorise TunedBooks. Once connected, your Shopify orders sync automatically into TunedBooks as transactions. TunedBooks is listed on the official Shopify App Store search "TunedBooks" to install directly.

Go to Settings → Integrations → eBay → tap "Connect eBay". You'll be redirected to eBay to sign in and authorise TunedBooks. Once connected: • Orders sync automatically via webhook notifications • Use "Sync Orders" to pull historical orders (up to 365 days) • Products are created automatically from each sale eBay integration is ideal for UK sellers managing their business alongside HMRC Making Tax Digital compliance.

Go to Settings → Integrations → Chowdeck → tap "Connect Chowdeck". Enter your Merchant Reference, Integration Key, and Webhook Secret from your Chowdeck Dashboard. Once connected: • New orders arrive automatically via webhooks • Menu items sync to your Products tab • Stock levels update automatically on each order Chowdeck works for restaurants, pharmacies, grocery stores, and any business type on the Chowdeck platform.

1. Go to Vinted → Settings → Request your data 2. Download the ZIP file Vinted sends you 3. In TunedBooks, go to Import Sales → select "Vinted" 4. Pick the HTML file from the ZIP 5. Review the parsed orders and tap Import TunedBooks automatically detects sales vs purchases, calculates amounts, and creates transactions.

1. Go to Import Sales → select "CSV / Other Platform" 2. Pick your CSV file 3. TunedBooks auto-detects columns (date, amount, description, fees) 4. Review the parsed sales and tap Import Works with exports from Depop, Facebook Marketplace, Etsy, Amazon, or any platform that exports CSV. You can also download a CSV template from the Import screen.

Yes. Go to Settings → Import Products. Pick a CSV or Excel file with columns for product name, selling price, cost price, category, SKU, barcode, and stock quantity. TunedBooks parses the file, lets you review, and imports selected products into your inventory.

Shopify and Chowdeck orders land in the cloud via webhooks, then sync down to your local device automatically. Vinted and CSV imports originate on your device and push up to the cloud. Either way, one tap of the Sync button ensures everything is up to date across all your devices and team members.

There are two ways to create an invoice: METHOD 1 From a transaction: Record a transaction as normal, then tap Share → choose WhatsApp, Email, Print, or Save. The invoice is generated from the transaction data. METHOD 2 Standalone Invoice Maker: Go to Menu → Invoice Maker → tap "+" to create a new invoice. Add line items, select a customer, set a due date, and save as Draft. You can then send it and mark it as Paid later. Both methods produce professional, tax-compliant invoices with your business branding.

Go to Settings → Receipt Settings. You can configure: • Page Format "A4 Paper" for professional invoices or "80mm Thermal" for POS receipts • Business Tagline A line below your business name • Footer Message Custom text at the bottom of every invoice • Payment Terms Default payment terms • Show/Hide Toggles Business Logo, TIN, VAT Breakdown, Bank Details, E-Invoice Badge These settings apply to every invoice and receipt you generate.

Go to Settings → Profile → tap the logo area. Choose from Gallery or Camera. The logo is compressed automatically and appears at the top of every invoice and receipt. Make sure "Show Business Logo" is enabled in Receipt Settings.

1. Go to Menu → Invoice Maker → tap "+" 2. Add line items (description, quantity, unit price) 3. Select a customer 4. Set a due date 5. Choose VAT category if applicable 6. Save as Draft or Send immediately From the Invoice Detail screen you can Edit, Send, Mark as Paid (records income automatically), or Duplicate for recurring clients.

Yes. TunedBooks invoices support compliance for multiple jurisdictions: NIGERIA (FIRS): BIS Billing 3.0 / UBL 2.1 standard with Business TIN, Customer TIN, unique invoice number, VAT breakdown (7.5%), digital signature, and QR code. UK (HMRC): VAT invoice format per HMRC Notice 700/21 with per-line VAT rate columns, tax point date, and VAT Registration Number. Invoices display an "E-INVOICE COMPLIANT" badge for verification.

From any transaction or invoice detail screen, tap Share: • WhatsApp Send the PDF directly • Email Attach as PDF with automatic subject line • Print Send to connected thermal or A4 printer • Save to Phone Download the PDF On the web version, invoices download directly to your browser.

• PDF For customers and printing • JSON For accounting software integration • XML NRS/FIRS standard (UBL 2.1) for electronic filing • CSV/Excel For accountants and spreadsheet analysis Use PDF for customers, JSON/XML for tax filing.

Yes. After saving a transaction, a bottom sheet appears asking "Share or Print?" Choose Share to send via WhatsApp or Email. You can also share later: go to Transactions → tap any transaction → tap the Share icon. The invoice is generated using your Receipt Settings and logo.

Till Mode turns TunedBooks into a complete point-of-sale cash register. Select products from your catalogue, build the cart, and complete the sale. The transaction is recorded automatically with full product details, profit calculation, and inventory adjustment. No double entry ringing up the sale IS recording the sale.

Till Mode is currently available on the web version of TunedBooks (tunedbooks.online). It appears in the sidebar navigation. A desktop or tablet screen gives you the counter-style layout with product grid and cart side by side.

• Product grid with search quickly find and add items • Cart with quantity adjustment • Automatic profit calculation per item • Inventory auto-deduction on each sale • Customer selection • Receipt generation after checkout Future updates: barcode scanning, Bluetooth thermal printer support, and POS terminal integration.

Visit tunedbooks.online and sign in with the same email you use on mobile. Your data syncs across all platforms. The web version includes Dashboard, Transactions, Expenses, Reports, Team Management, Till Mode, and E-Commerce management.

Yes. TunedBooks on the web stores data locally in your browser. You can record transactions, view reports, and manage products offline. When you reconnect, data syncs to the cloud automatically.

• Till Mode Full point-of-sale checkout counter • E-Commerce Hub Central management for all marketplace integrations (Shopify, eBay, Chowdeck, Vinted) All other features are available on both mobile and web.

Yes. Open tunedbooks.online in any modern browser (Chrome, Edge, Firefox, Safari). The layout adapts to your screen size. Same app, same data, same account.

1. Go to Team → Invite Member 2. Enter their email address 3. Select role (Manager / Sales Staff / Cashier) 4. System generates a 6-digit invitation code 5. Share the code via WhatsApp or SMS 6. Team member downloads TunedBooks, signs up, and enters the code Invitation codes expire after 48 hours for security.

OWNER: See all data, manage team, edit settings, view all reports, manage subscription MANAGER: See team transactions, create/edit/delete transactions, invite members, view reports SALES STAFF: Create transactions, view own data only, limited editing (24-hour window) CASHIER: Same as Sales Staff but focused on POS transactions

No, for privacy. Sales Staff and Cashiers only see their own transactions and balances. Managers and Owners see aggregated team data and can drill down by member.

Go to Team → Select the member → Remove. Their transactions remain for audit compliance, but they lose access immediately.

• Daily Reports Today's transactions, balance summary, PSP breakdown • Monthly Reports Full month activity, profit/loss, tax summary • Annual Reports Yearly overview for tax filing • Custom Range Pick any date range • Business Intelligence Dashboard AI-powered charts, trends, forecasts All reports show total revenue, expenses, net profit, transaction count, and tax liability.

Yes, in multiple formats: • PDF Professional printable reports with your branding • CSV / Excel For accountants, QuickBooks, Sage, or further analysis • JSON / XML NRS e-invoice format (UBL 2.1 / BIS Billing 3.0 compliant) Exports include your business logo, TIN/VAT number, and all mandatory fields required by FIRS (Nigeria) and HMRC (UK).

AI-powered analytics including: • Visual charts Revenue trends, expense breakdown, profit margins • Sales projections 30/60/90-day forecasts • AI insights e.g. "Withdrawal profit down 12% this month" • Performance metrics Month-over-month comparison • Alerts Low balance warnings, unusual patterns Updates in real time as you record transactions.

OWNER DASHBOARD: Aggregated view of team data. Static numbers showing "what happened." BUSINESS INTELLIGENCE: Advanced analytics with charts, trends, predictions, and AI insights. Dynamic, predictive, actionable intelligence showing "what will happen and what to do about it."

Yes. TunedBooks has three independent export systems: 1. Business Report General transaction report 2. UK / Generic VAT Return For HMRC MTD submission 3. Nigeria FIRS VAT Return For NRS filing Each produces different output tailored to its purpose.

FREE: 20 transactions/month, 1 user, basic reports STARTER: $4.99/month (₦2,500 in Nigeria) Unlimited transactions, 3 team members, cloud sync, all transaction types, enhanced receipts GROWTH: $9.99/month Everything in Starter plus auto-sync, 10 team members, Business Intelligence dashboard, AI insights BUSINESS: $19.99/month Unlimited team, priority support, multiple businesses, advanced analytics See full pricing →

• iOS Apple In-App Purchase • Android Google Play Billing • Web & International Stripe (handles VAT automatically) • Nigeria Paystack (Naira payments via card, bank transfer, or USSD) Your subscription works across all platforms. Subscribe on any one and access everywhere.

Yes, no contracts or commitments. Cancel in Settings → Subscription → Cancel Plan. You keep access until the end of your current billing period, then auto-downgrade to the Free plan. Your data remains intact.

ANNUAL PAYMENT: 20% off (pay for 10 months, get 12). REFERRAL PROGRAMME: Share your referral code and earn credit.

Yes. Download TunedBooks and get instant access to Starter-level features no credit card required. After the trial, choose to upgrade or continue on the Free plan.

If you had sync enabled (paid plan), your data is safe in the cloud. Install TunedBooks on a new phone, sign in, and all transactions restore automatically. If you were on the Free plan, data is lost unless you had local backups. This is why we recommend at least the Starter plan for business use.

All data is written locally first, then synced to the cloud when you have connectivity. Marketplace orders arrive via webhooks and pull down to your device. Local transactions push up. One sync button handles everything.

Very little. 100 transactions ≈ 50KB. Even 1,000 transactions/month uses less than 500KB. Works fine on 2G networks. Only new or changed data is synced.

Local on phone: 50,000+ transactions use roughly 50MB. Cloud storage: Unlimited on paid plans. Free plan: Limited to 20 transactions/month (not by storage).

Yes. TunedBooks integrates with HMRC's MTD APIs: • MTD for VAT Connect your HMRC account via OAuth, view obligations, and submit your VAT return directly from TunedBooks • MTD for Income Tax Self Assessment (ITSA) Quarterly digital submissions for sole traders TunedBooks will appear on HMRC's recognised software list.

TunedBooks automatically calculates 7.5% VAT on applicable transactions. Example: ₦10,000 service = ₦750 VAT VAT is separated in receipts and reports for easy filing. The dedicated FIRS VAT Return export generates a filing-ready report.

Based on the Nigeria 2025 Tax Reform Act with 6 bands: ₦0 – ₦800K: 0% (exempt) ₦800K – ₦3.2M: 15% ₦3.2M – ₦8M: 18% ₦8M – ₦20M: 21% ₦20M – ₦50M: 23% ₦50M+: 25% TunedBooks calculates tax per band and shows total liability automatically.

Yes. TunedBooks complies with the Nigeria Data Protection Act 2023: • User consent before data collection • AES-256 encryption (local + cloud) • Right to access your data • Right to deletion (account deletion = data purge in 30 days) • No third-party data selling • Breach notification within 72 hours

Yes. Tuned Digital Solutions UK Limited is registered with the Information Commissioner's Office (ICO). We comply with UK GDPR under the Data Protection Act 2018.

TunedBooks calculates UK VAT across all standard categories: • Standard rate (20%) • Reduced rate (5%) • Zero rate (0%) • Exempt • Out of scope You choose the VAT category when adding products. TunedBooks calculates Boxes 1–9 of the VAT100 return and can submit directly to HMRC via MTD.

TunedBooks provides audit-ready documentation: • Complete transaction history with timestamps • Tax-compliant e-invoices (BIS Billing 3.0 / UBL 2.1) • Automatic tax calculations • VAT breakdown • Customer TIN records • Audit trail (who created/edited each transaction) Export annual reports in XML format for instant submission.

Only YOU (business owner) see complete data. Team members see limited data based on their role. TunedBooks staff CANNOT see your financial data it's encrypted end-to-end.

TunedBooks supports two layers: 1. Login Security Email + biometric or PIN for signing in 2. App Lock Separate biometric lock when opening the app Both work independently. Enable in Settings → Security. Your biometric data stays on your device TunedBooks never stores fingerprints or face data.

4 layers of protection: 1. Phone lock (PIN/pattern/biometric) 2. TunedBooks app lock (separate biometric) 3. Firebase authentication (requires login on new device) 4. Remote data wipe (contact support to disable account) A thief would need your phone unlock + TunedBooks biometric + email password.

Yes. Settings → Account → Delete Account. • Account disabled immediately • Local data wiped from device • Cloud data queued for deletion (30-day grace period) • After 30 days: permanent purge Exception: Tax-related transactions kept for 7 years (legal requirement) but anonymised.

We share ONLY with services required for functionality: • Firebase (Google) Cloud backup and authentication • Paystack / Stripe Payment processing • Shopify / eBay / Chowdeck Only when YOU connect No advertisers. No data brokers. We do not sell or rent your data.

Try these steps in order: 1. Force close the app 2. Clear cache (Phone Settings → Apps → TunedBooks → Clear Cache NOT Clear Data) 3. Update the app from Play Store or App Store 4. Restart your phone 5. Reinstall (data is safe if synced) Still crashing? Email support@tunedbooks.online with a screenshot.

1. Free plan sync is not available (upgrade to Starter) 2. Subscription expired renew in Settings 3. No internet connection 4. Pending failed transactions retry from Sync screen 5. App needs updating

Shopify, eBay, and Chowdeck products may have a cost price of zero. If your Products tab filters by cost price > 0, marketplace products may be hidden. Update to the latest version this has been fixed.

1. Check if a PSP provider is selected 2. Verify transaction type is correct 3. Check date filters 4. Update to the latest version 5. Email support@tunedbooks.online with a screenshot

Email: support@tunedbooks.online YouTube: youtube.com/@tunedbooks Website: tunedbooks.online Include your registered email, device type, and a screenshot for fastest resolution.